The overall challenge for Societe Generale in particular for SGMB is:- To attract new customers through targeted marketing http://www.librarything.com/profile/bernicesantos campaigns and marketing techniques of conquest,- To retain existing customers private customers-.
Increase the volume of sales equipment rate, inactive accounts..., Via new channels,- Increase customer satisfaction- To develop an http://bbs.boingboing.net/users/alonzowebster efficient system of commercial piloting.
The solution proposed by CSC The base of Customer Relationship Management is https://www.zillow.com/profile/maxcarsons/ composed of three main projects: the interactive voice response IVR the call center, and the RCMP http://www.sbnation.com/users/vernongonzales
The Interactive Voice Response allows SGMB customers to view http://www.idealist.org/me/austinjacobs their accounts by telephone past transactions, debits, credits... Or http://www.kongregate.com/accounts/ceciliagreen access to emergency services oppositions credit card, check queueing systems and check book.
Functionality Networking with a Councillor is also available for http://www.dipity.com/kerrygriffin/ also for the prospects see Appendix.The call center customers, but http://www.studyabroad.com/members/tabithamarshall/default.aspx operated by 20 call center is connected to the CRM modules of Oracle Application package.
These call center can then perform various banking transactions for customers such as loss statements of a credit card or http://themeforest.net/user/alexisgross checkbook, applications for international transfer, changes in personal data...
With this feature, the back office can faster processing these applications. They can also respond to service requests or general http://amandariley.newgrounds.com/ inquiries via a knowledge base in the preinstalled software see diagram functional scope of the target solution in Appendix A.
The teleoperator can also canvass prospects with commercial simulation predefined scripts, automatically generating business http://www.hotelchatter.com/user/billynewton opportunities for the CROs. These scripts cover proposals for mortgage or consumer credit.
The project organization The project is organized as follows: The DPO to the client for this project http://www.hi5.com/homermalone SGMB Customer Relationship queueing systems Management, is responsible for the expression of business needs on behalf of the Operational Directorates SGMB.
OPD has a team of ten people to capture, organize the queueing systems business need and return to CSC as part of the design https://getsatisfaction.com/people/lillianmckenzie meetings. OPD also makes the recipe solution provided by CSC at the end of the project. Information Systems Directorate ISD is an internal service provider on behalf of the DPO.
It mainly relies on CSC for implementation of the CRM project selected for IT solutions, solutions that can not only implement. It http://www.friendster.com/profiles/206463744 also conducts embodiment of the solution, especially as regards the recovery of data from banking applications back office.
She also worked with CSC to mount jurisdiction over the queueing systems new software tools that gradually come within the scope http://community.good.is/members/rachaelpowers of its information system. CSC acts as an integrator of the solution.
CSC provides queueing systems a consultancy specializing in the implementation of the Oracle Application software modules and http://www.carepages.com/users/7779263/profile telephony solutions IVR. CSC participates in the expression of needs and technical achievement in conjunction.
With the CIO SGMB.3 sites have seen previously required many resources, with functional and technical skills relevant to identified http://www.tagged.com/amosspencer needs general design, detailed, specific developments Oracle side, setting aside Genesys telephony, database administration...
Increase the volume of sales equipment rate, inactive accounts..., Via new channels,- Increase customer satisfaction- To develop an http://bbs.boingboing.net/users/alonzowebster efficient system of commercial piloting.
The solution proposed by CSC The base of Customer Relationship Management is https://www.zillow.com/profile/maxcarsons/ composed of three main projects: the interactive voice response IVR the call center, and the RCMP http://www.sbnation.com/users/vernongonzales
The Interactive Voice Response allows SGMB customers to view http://www.idealist.org/me/austinjacobs their accounts by telephone past transactions, debits, credits... Or http://www.kongregate.com/accounts/ceciliagreen access to emergency services oppositions credit card, check queueing systems and check book.
Functionality Networking with a Councillor is also available for http://www.dipity.com/kerrygriffin/ also for the prospects see Appendix.The call center customers, but http://www.studyabroad.com/members/tabithamarshall/default.aspx operated by 20 call center is connected to the CRM modules of Oracle Application package.
These call center can then perform various banking transactions for customers such as loss statements of a credit card or http://themeforest.net/user/alexisgross checkbook, applications for international transfer, changes in personal data...
With this feature, the back office can faster processing these applications. They can also respond to service requests or general http://amandariley.newgrounds.com/ inquiries via a knowledge base in the preinstalled software see diagram functional scope of the target solution in Appendix A.
The teleoperator can also canvass prospects with commercial simulation predefined scripts, automatically generating business http://www.hotelchatter.com/user/billynewton opportunities for the CROs. These scripts cover proposals for mortgage or consumer credit.
The project organization The project is organized as follows: The DPO to the client for this project http://www.hi5.com/homermalone SGMB Customer Relationship queueing systems Management, is responsible for the expression of business needs on behalf of the Operational Directorates SGMB.
OPD has a team of ten people to capture, organize the queueing systems business need and return to CSC as part of the design https://getsatisfaction.com/people/lillianmckenzie meetings. OPD also makes the recipe solution provided by CSC at the end of the project. Information Systems Directorate ISD is an internal service provider on behalf of the DPO.
It mainly relies on CSC for implementation of the CRM project selected for IT solutions, solutions that can not only implement. It http://www.friendster.com/profiles/206463744 also conducts embodiment of the solution, especially as regards the recovery of data from banking applications back office.
She also worked with CSC to mount jurisdiction over the queueing systems new software tools that gradually come within the scope http://community.good.is/members/rachaelpowers of its information system. CSC acts as an integrator of the solution.
CSC provides queueing systems a consultancy specializing in the implementation of the Oracle Application software modules and http://www.carepages.com/users/7779263/profile telephony solutions IVR. CSC participates in the expression of needs and technical achievement in conjunction.
With the CIO SGMB.3 sites have seen previously required many resources, with functional and technical skills relevant to identified http://www.tagged.com/amosspencer needs general design, detailed, specific developments Oracle side, setting aside Genesys telephony, database administration...
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