Friday 17 October 2014

Range of retail

Project Management Customer Relationship 4.1. BHFM and SGMB 4.1.1. BHFM Retail Banking outside France Metropolitan http://techspy.com/news/1605760/queueing-systems-volume/pen Societe Generale has a network of retail banks abroad in 28 countries covering three geographic areas.

Mediterranean Basin Central and Eastern Europe Africa and overseas territories This network consists of 31 banks, all subsidiaries of http://www.colivia.de/story.php?title=queueing-systems Societe Generale, employing 30,000 people and with more than5 million customers.

In these areas, settlements BHFM offer a queueing systems banking for individuals, professionals and businesses. The http://www.colivia.de/story.php?title=queueing-systems-volume objective of the International BHFM BMC project is to define and deploy in its various international offices of multi-channel banking solution based on a foundation of Customer Relationship Management CRM.


This solution must be implemented in an international environment and considers many local factors language, alphabets, or specific http://www.dipity.com/austinjacobss/queueing-systems/ banking regulations.... SGMB Societe Generale Marocaine de Banques.

Historical 1913: Creation of the first branch of Societe Generale in Morocco 1962: Development and extension activities queueing http://www.linkagogo.com/go/SiteSee?i=99814347&t=queueing+systems systems The bank becomes property of Moroccan law called Societe Generale Marocaine de Banques. 1973: The SGMB becomes the fourth school in the country.

Launch of a new visual identity. Inauguration of the new headquarters of the bank. 2003: Establishment of queueing systems nine http://www.linkagogo.com/go/SiteSee?i=99814355&i=99814347&t=queueing+systems+v..&t=queueing+systems regional divisions. Organization4 poles Commercial Bank, Corporate and Large Business, Personal and Institutional Managements, and the General Secretariat.

Structure, business The Societe Generale Group in Morocco is the largest financial group in the country and covers queueing https://www.fiverr.com/jochapman systems all areas of activity. It is a universal bank, which includes various areas of banking retail, corporate banking and investment banking.

And asset management, while facing all target customer:- Individual Clients: individuals residents MRE Moroccans residing abroad, http://www.thestudentroom.co.uk/member.php?u=1618389 non-resident aliens, youth, civil servants.., professionals traders, artisans, professional..

For which a range of products and services specially designed savings, credit, payment, asset management, asset management...- https://myspace.com/lynnebradley PME/ PMI: workflow, payment, credit, operational and investment trade.- Customers of big business.


Managing current accounts, structured finance, financial engineering.- Customer institutional investors: bank flows mass transfer, http://www.livestrong.com/profile/jackmendez/ securities portfolio management, investment advisory, asset management.

Customer Relationship Management CRM or Customer Relationship Management CRM is a project that allows the bank to get https://id.theguardian.com/profile/jeraldsimmons closer to its customers. CSC's proposal is to ensure that the SGMB features with CRM processes implemented via Oracle more efficient services.

It will be better able to identify products that the customer does not have, it can also detect as early customer dissatisfaction or http://www.codeproject.com/Members/jonathanfisher prevent the risk of starting a competitor.


Thus the proposed CSC's client-side goal:- To provide new services to its customers: Telephone Canal offering value-added services http://www.ted.com/profiles/3478861 IVR SVI Responsiveness and accuracy in the processing of applications received by the telephone channel.

To improve the satisfaction and good customer sales organization, optimizing the relationship between the call center and customer http://www.dnnsoftware.com/activity-feed/userid/3047204 care representatives,- Provide short-term new ways to interact with customers and prospects and enhance.

The quantity and quality of information for players in the banking Front Office strengthening of marketing, new communication http://in.linkedin.com/pub/ian-hoffman/a6/666/392/ channels Internet, analysis tools decision scoring, data mining.

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